Booking Terms & Conditions
In the Swiss Canton of Valais, Alpinemojo operates in association with Powder Extreme SARL under their licence as a ski school within the Canton du Valais.
All ski courses and ski lessons based in the Canton of Valais are sold and operated through Powder Extreme SARL.
All coaches and instructors working in the Canton of Valais are qualified to work as ski instructors in the Canton and are registered with the relevant cantonal authority by Powder Extreme SARL.
Outside Switzerland, Alpinemojo coaches and instructors hold the qualifications required to work independently in the location where they deliver an Alpinemojo product and are engaged as independent contractors by Alpinemojo.
Terms Ski Course: Refers to all Alpinemojo courses. All skiing and professional courses as described on the Alpinemojo website. Private lessons as described on the Alpinemojo website.
Instructors/coach: Refers to the ski professionals working on behalf of Alpinemojo.
Agreeing to the Booking Conditions: By booking a ski course either by telephone, post or email you will be agreeing to these booking conditions. If you are booking on behalf of others you will also be taking on responsibility that the other members of your group have read and agree to these booking conditions. Please read them carefully and if there is anything you are unsure about please contact us immediately. All the booking conditions along with information on our website, brochures and any letters or emails that you have received form the basis for your contract with Alpinemojo.
Liability: Alpinemojo uses the services of instructors to provide the service as advertised on the Alpinemojo website. They are qualified through their governing body in their country of residence or the country in which they provide their service. Their membership through their professional organisation includes insurance to provide the services they have been qualified to deliver. They are not employees of Alpinemojo. Therefore, when under their care your contract is directly with them. Should you be involved in any dispute involving an instructor where the dispute involves insurance then this will be direct with the organisation that provides their insurance not Alpinemojo. In these booking conditions all mentions of instructors and are those that are working on behalf of Alpinemojo and not Alpinemojo employees.
Booking and Payment for a Ski Course: A deposit is asked for at the time of booking. Full payment is due 8 weeks before the commencement of the course. Cancellation charges for courses: If you need to cancel your ski course the following cancellation charges will apply: Prior to 8 weeks before the course; loss of deposit. Within 4 - 8 weeks: 50% of full course price. Within 0 – 4 weeks: 100% of full course price. If you have to cancel due to illness, injury or other unforeseen circumstances we will happily write a letter for your travel insurance company so you may make a claim.
Booking and Payment for Private Ski Lessons: A 40% deposit is asked for at the time of booking. Full payment is due prior to the start of the lesson.
Cancellation charges for private ski lessons: Prior to 4 weeks before the lesson: Loss of deposit Within 1 – 4 weeks: Loss of 50% Within 0 – 1 week: Loss of 100%
If you have to cancel due to illness, injury or other unforeseen circumstances we will happily write a letter for your travel insurance company so you may make a claim.
Minimum Ski Level: If your skiing level is well below the rest of the group and we consider it to be unsafe and detrimental to your progression, we will use half of your course fee to pay for private lessons or put you into another course if possible. We will make sure you get the best training possible under these circumstances. The instructors working on behalf of Alpinemojo will have the final decision on this.
On-Snow Course Duration: Six hours of on snow training per day.
On Snow Course Cancellation due to Extreme Weather: Alpinemojo cannot give refunds for any on-snow time missed due to lift closure. Check your insurance policy as it may cover you for lift closure.
Off-Snow Activities: As part of the ski course we also provide some off-snow sessions in the form of video analysis. The structure and duration of these sessions will vary from course to course.
Accepting Risk: By booking onto an Alpinemojo course you will be taking advantage of our professional experience and expertise. The instructors who work on behalf of Alpinemojo are very skilled at developing performance as described on the Alpinemojo website. The instructors are well trained in the safety aspects of skiing in the mountains. They can advise, help and lead you. However, skiing involves an element of risk which you must accept as inherent to the sport. You must take responsibility over your own actions and decisions when skiing on the mountain either by yourself or within an Alpinemojo group. It is known that accidents do happen as part of skiing. By booking on an Alpinemojo ski course you will be accepting the risk involved and accepting that an accident may happen. You will also be responsible for accepting whether to take part in any activity whether; an exercise, a particular technique, skiing a particular slope, skiing a particular speed, skiing particular snow textures. Alpinemojo and the instructors working on behalf of Alpinemojo cannot be held responsible for accidents. If at any point you wish to not take part in an activity for any reason then you must let the instructor know immediately.
Responsibility: Alpinemojo and the instructors working on behalf of Alpinemojo are not responsible for how each skier chooses to ski. If you are involved in an accident involving another member of the group, Alpinemojo and the instructor working on behalf of Alpinemojo cannot be held responsible.
Walking: On some courses, especially all mountain courses, the instructor may plan routes to access certain runs and itineraries to access superior snow conditions and interesting terrain. These may involve some walking. If this is a planned route the instructor will inform you beforehand. If the majority of the group wish to take the planned ski route or itinerary and you choose not to, you will have the option of opting out of this particular route. There will be no refund if you choose this option. The nature of off piste skiing also means that snow texture and conditions are constantly changing from day to day and hour to hour. This means that routes often have to be amended whilst on the move due to snow conditions and safety. On occasions routes may have to be amended that involve an element of walking. When booking onto any ski course you must be aware that this may happen.
Opting Out: If you think you may opt out of a session for any reason please aim to do so before the start of the session and if possible let the instructor or mountain guide working on behalf of Alpinemojo or an Alpinemojo representative know beforehand. If you choose to opt out during a session, the instructor will lead you to a safe place from where you can opt out. From this point you will be accepting all responsibility for yourself. Should you have an accident returning to your original destination this will be your responsibility. In certain situations when safety is an issue the instructor will inform you that opting out is not advised until the group reaches a safe place. If you choose to go against this advice you may seriously endanger yourself and others that may have to be called to your rescue should you get into trouble. Should you choose to opt out you will be taking full responsibility for yourself.
Being asked to leave the course: If the instructor or mountain guide feels that you are skiing or behaving in a manner that either endangers yourself, other members of the group or public or causes disruption within the group, the instructor or will ask you to adjust your skiing and / or behaviour accordingly. Failure to do so could result in being asked to leave the course. In this situation no refunds will be given.
Safety Equipment: Off Piste - Transceiver, Shovel, Probe, Backpack. On courses that involve off piste skiing, safety equipment must be carried. This involves wearing a transceiver properly, also carrying a probe and shovel in a backpack. If you are booking onto a ski course involving off piste skiing in these areas and you do not have this equipment we can arrange for its hire. Alpinemojo recommends the wearing of a safety helmet whilst skiing or snowboarding.
Refunds: No refunds for missing course time can be given. In the event of Alpinemnojo being unable to deliver the course as promised in the booking conditions, website and literature (for example due to staff illness or injury) we will refund on a pro rata basis any time missed or transfer missed time to a future course.
Insurance: It is the client’s responsibility to make sure you have adequate insurance cover for the ski course and lessons you have booked on. The client’s insurance must be suitable for off-piste skiing. Ideally, the insurance should cover off piste skiing unaccompanied. Please check the policy.
FIS Skiers Code of Conduct It is the responsibility of every skier whether skiing by themselves, or in a group, to adhere to the FIS skiers Code of Conduct, failure to do so, could lead to civil and criminal liability in the event of an a accident. A full explanation of these 10 rules can be viewed at the official FIS website. www.fis-ski.com/data/document/10-fis-rules-for-conduct.pdf
Complaints: If you have any complaints please speak direct to the instructor immediately during your ski course. They will help rectify the problem as soon as possible if they can. Failure to speak with anyone during your stay could invalidate any complaint you may choose to make after your return. If you are still unsatisfied on your return please write direct to alpinemojo.
